Privacy policy

About our privacy policy

We at pep cycling value and respect your privacy. This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pepcycling.com. Pep cycling only uses your personal information to improve our services to you, to enhance our websites usability. Pep cycling will never provide your information to third parties for commercial purposes.

Technologies used to collect device information:

  1. Cookies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  2. Log files: “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  3. Web beacons: “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.’

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bank account information), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information:

In general: We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  1. Communicate with you
  2. Screen our orders for potential risk or fraud
  3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Specific use of personal information:

In this paragraph we describe the third parties and software we share your personal information with, solely for the purpose of creating a pleasant user experience, when visiting our website and ordering our products.

Shopify:

We use Shopify to power our online store. Personal information you provide to us in our website is shared with this party. Shopify has access to your information to provide (technical) support to Pep cycling when necessary. Shopify will never use your information for other purposes. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

Omnisend: E-mail and mailinglists

Our mailing lists and corporate emails are send with Omnisend software. Your name and e-mail address might be shared with Omnisend. Omnisend will never use your name and e-mail address for their own purposes. At the bottom of every automated e-mail send via our website you can see an “unsubscribe link”. If you choose to unsubscribe from our mailing list you will not receive our newsletters anymore.

Mollie: Payment processing:

For processing al payments in our webshop, we make use of the platform “Mollie”. Mollie processes your name, address and residence details, and payment details (such as you credit card number or bank account number). Mollie has taken all technical measures to keep your personal information save. Your personal information is never stored for a longer period than is legally allowed.

Google analytics:

We use the services of Google analytics to track and receive rapports about the way website visitors use our website. To do this, cookies are placed in your browser. We might collect information about your surfing behavior on our website and share this information with Google analytics. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

Deutsche post: Parcel shipping

If you order products with us, it is our job to deliver the product to your doorstep. To deliver our products we make use of the delivery services from Deutsche Post. To do that we share your address, residential information and your name with Deutsche Post. Deutsche Post only uses this information to deliver your order to your doorstep.

E-boekhouden: Invoicing and accounting

For book keeping/accounting purposes we make use of the services of e-boekhouden. We share you name, address and residential information, and details concerning your order. This information is used to administer and process invoices. Your personal information is safely stored and send. E-boekhouden is obliged to keep your information confident, and will treat your information accordingly. E-boekhouden will never use your personal information for other purposes than what is describe above.

Facebook Business/Google Adwords: Behavioural advertising

We might use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. We will respond to your requests within 30 days.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors:

Our website is not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you are under the age of 13, please stop using our website. It is our policy not to knowingly solicit or permit children under the age of 13 to provide their personal information for any purpose.

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@pepcycling.com or by mail using the details provided below:

Pep cycling

Hoofdstraat 81
5864 BD Meerlo
The Netherlands

Chamber of commerce: 70692408
VAT number: NL126243256B01

 

E: support@pepcycling.com
Contact person for privacy matters: Hugo Ewalts